Announcing o11's backing from Y Combinator.

# AI for Google Docs

## AI that drafts inside the doc.

- Build structured docs in Docs, not a side editor.
- Connect drafts to source data and templates.

# Customer Success Playbook

This document outlines our approach to customer success across the post-sale lifecycle, from onboarding through expansion. The focus is on proactive engagement and measurable outcomes.

## Onboarding standards

- Kickoff call within 48 hours of signature.
- Implementation plan delivered in week one.
- First measurable outcome agreed by week three.

## Risk signals

Sustained drops in usage, missed exec syncs, or unresolved support tickets older than 7 days should trigger a CSM review.

# o11 for Google Docs: AI that drafts inside the document

o11 works directly in Google Docs. The agent reads the doc, writes into it, follows your team’s templates, and pulls in supporting data without forcing the writer to leave Workspace. That model fits how teams actually produce documents: the doc is the deliverable, and the AI should ship inside it.

If you have searched for **AI for Google Docs**, a **Gemini alternative for Docs**, or a way to automate document workflows in Workspace, the missing piece is usually structure. Generic AI writing tools produce paragraphs; serious deliverables need sections, headings, citations, and consistent style.

## What teams use o11 for in Google Docs

- **Client deliverables and consulting reports** with consistent section structure, executive summary, and data tables pulled from Google Sheets.
- **Legal drafting** for templates, NDAs, and contract redlines that follow firm style and reuse approved language.
- **HR policies and onboarding docs** that need to stay in lockstep across handbooks, policies, and FAQs.
- **Healthcare and policy briefs** where citations and source files matter more than tone.

## How o11 differs from Gemini and other Workspace AI

Gemini is a paragraph-level helper inside Docs. It is useful for completing a sentence, summarizing a section, or rewriting a tone. It is not designed to assemble a structured multi-section document, link to live Sheets data, or follow a custom firm template. o11 fills that gap. It treats the document as the unit of work, not the paragraph.

## Workspace-native by design

o11 keeps everything inside Workspace. Comments, suggestions, sharing, and version history all behave exactly the way the team is used to. The document is yours; o11 is the agent that helps you ship it. There is no parallel editor, no separate document store, and no required migration.

## Where Google Docs connects to the rest of the platform

Most Workspace teams that use o11 in Docs also use it in Sheets and Slides. A quarterly memo can pull the current numbers from Sheets, reference the chart used in the matching Slides deck, and stay in sync the next time anything updates. Docs becomes the narrative layer over a connected stack instead of a separate writing app.

## Where Google Docs teams typically start with o11

- **Consulting and professional services** with client memos and case write-ups.
- **Legal teams** with contract templates and clause libraries.
- **HR and people ops** with policy updates, handbooks, and review docs.
- **Healthcare and life sciences** with structured clinical and policy reports.

## How o11 maintains style and tone in Google Docs

Each team has a voice and a structure. o11 reads the existing template, the heading hierarchy, and the in-doc style and matches them. New sections look like they were written by the same author who set up the template, not by a generic AI. That is what makes the agent usable for documents that go to clients, regulators, or boards.